At Applaush Ltd, we aim to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
1. Return Eligibility
You may return an item within 30 days of receiving your order if:
- The item is in its original, unused condition, with all packaging and tags intact.
- The item has not been worn, washed, or altered in any way.
- Proof of purchase, such as an order confirmation or receipt, is provided.
Note: Certain items such as cosmetics, personalized products, or sale items may not be eligible for return. Please check the product listing for any exceptions.
2. How to Initiate a Return
To initiate a return:
- Contact us at [Insert email address] with your order number and the reason for return.
- Our customer support team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Once approved, send the item to the return address provided by our team.
Note: Do not return the item without first obtaining a Return Authorization Number.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
We offer exchanges for items of the same value if you receive a defective or damaged product. If you would like to exchange for a different item, please follow the return process and place a new order for the desired item.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made items
- Opened beauty or cosmetic products
- Sale or clearance items
- Gift cards
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert email address] with photos of the damage or defect, and we will arrange a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund after the stated processing time, please:
- Check with your bank or credit card company; it may take additional time for the refund to be officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at [applaush@gmail.com].
9. Contact Us
If you have any questions about our return policy, please contact us at:
Applaush Ltd
Email: [applaush@gmail.com]